IPTV Nova · Canada

Support Center

IPTV Nova handles all customer support by email. Check the quick answers and FAQ below first — most questions about setup, logins and delivery are solved in a few minutes. Still stuck? Send us a message and our Canadian team will reply by email.

Send us a message Read the FAQ
✉️ support@iptvnova.ca 🍁 Canadian team ⚡ Fast email replies
IPTV Nova customer support specialist answering emails

The app expired. Your subscription didn’t.

Your subscription comes from us. The app you watch it on comes from another company — and the two are not connected.

Illustration: the player app and the IPTV Nova subscription are two different things

The app you watch on

Made by another company
OTT Navigator, TiviMate, iMPlayer and others. We don’t own or control them.
Can ask you to pay
Some apps ask for a one-time payment after a free period. That money goes to the app, not to IPTV Nova.
Can say “expired”
That message comes from the app, not from your subscription.

Your IPTV Nova subscription

Sold by us
Your channels and your login.
Already paid for
We are not asking you to pay again.
Active for the full time you paid for
No matter what the app shows.

Your app says “expired” or asks you to pay?

Your IPTV Nova subscription is still active. Install another supported app and log in with the same details — everything you paid for is still there.

See supported apps
Quick answers

Before You Contact Us

These quick answers cover the most common IPTV support issues and can save you an email entirely.

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App not working?

Try another supported player first. Most playback issues come from the app, not your subscription.

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Didn’t receive your login?

Your login details are sent by email after checkout. Check inbox, spam, junk and promotions folders, and confirm you used the correct email at checkout.

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Need setup help?

Visit our installation guide before emailing. Most devices can be set up in a few steps.

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Wrong login details?

Copy and paste your username, password and server URL exactly as sent. Extra spaces and typos are the most common cause of failed logins.

Help center

Frequently Asked Questions

Please read these answers before sending a support email.

I placed an order. When will I receive my subscription?
Your subscription details are sent by email after checkout, and most orders are processed as quickly as possible. Please check your inbox, spam, junk and promotions folders. If you still don’t see anything after a reasonable time, email us and include your order number.
My app is not working. Does that mean my subscription is not working?
Not always. In most cases the issue comes from the player app and not the subscription itself. Please try another supported app such as OTT Navigator, TiviMate or iMPlayer before contacting us.
Why do some channels show “No Information” in the EPG?
The EPG (Electronic Program Guide) is the on-screen TV schedule inside your player app. EPG data is updated regularly, but some channels don’t provide complete guide information. Most popular channels display accurate schedules. If this is your first setup, allow a few minutes for the EPG to fully download and sync.
Do you provide apps with the subscription?
No. IPTV Nova provides the IPTV subscription and login credentials. You can use any compatible player app supported by your device — see the installation guide for our recommendations.
Live TV works, but movies or series do not. What should I do?
Try a different player app first. Some apps have issues with on-demand content while live channels continue to work normally. If there is a known issue, we will post an update on this page.
I entered my login details and it says invalid. Why?
An invalid login almost always means a small typing error. Double-check your username, password and server URL. Make sure everything is entered exactly as provided, with no extra spaces — copying and pasting is recommended.
Can I use my subscription on more than one device?
Yes, if your plan includes more than one device. Use only the number of devices included in your package — using more than your plan allows may cause connection issues.
Where can I find the installation guide?
The Installation Guide is in the main menu. It includes setup steps for Firestick, Android TV, Smart TV, Apple, Windows/Mac and more.
I want faster support. What should I include in my email?
The fastest emails to resolve include all of the following:
  • Your order number
  • The email used at checkout
  • Your device name
  • The app you are using
  • A short description of the problem
  • A screenshot if possible

Send us a message

Fill in the form — it opens a ready-to-send email in your mail app addressed to support@iptvnova.ca.

No mail app? Just write to support@iptvnova.ca directly and include the details above.

✉️ Email support

Email is the only way to contact IPTV Nova. Write to

support@iptvnova.ca

and include the details below so we can help you faster:

  • Write from the same email you used at checkout
  • Include your order number
  • Mention your device and app name
  • Explain the issue clearly
  • Add a screenshot if available

⚠️ Support reminder

For common questions about setup, apps, login details and delivery, please read the FAQ first. This reduces wait times and gets you the answer faster.

🔗 Helpful links

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